Caller in Toronto
Called cancellations
The flight was cancelled the night before. A person rebooked me a day later but would not refund the seat fee.
- 33 min on hold
- Reached a person
- Partly resolved
15 people found this helpful
Airlines · Canada
Canada's largest airline, flying domestic and international routes.
Callers waited about 27 min on average. 4 in 5 reached a person, and 50% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
2.8
5 reviews
Caller in Toronto
Called cancellations
The flight was cancelled the night before. A person rebooked me a day later but would not refund the seat fee.
15 people found this helpful
Caller in Montreal
Called reservations
Changed a return date. The fare difference was explained clearly, and the new itinerary showed up in the app immediately.
6 people found this helpful
Caller in Calgary
Called baggage
A bag missed a connection. They created a file and gave me a reference, then said the bag's location was unknown.
12 people found this helpful
Caller in Vancouver
Called cancellations
The queue never moved. I rebooked myself online and paid the fare difference.
19 people found this helpful
Caller in Ottawa
Called reservations
Added a checked bag to an existing booking. A short hold, then about two minutes of actual conversation.
4 people found this helpful