Caller in Atlanta
Called reservations
Changed seats for a party of three. They kept us together, and the boarding passes updated.
- 12 min on hold
- Reached a person
- Resolved
5 people found this helpful
Airlines · United States
A major U.S. airline with a hub-and-spoke network across the country.
Callers waited about 20 min on average. Everyone reached a person, and 70% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
3.6
5 reviews
Caller in Atlanta
Called reservations
Changed seats for a party of three. They kept us together, and the boarding passes updated.
5 people found this helpful
Caller in Boston
Called cancellations
A weather cancellation. Rebooked onto the next morning, but a hotel voucher was not available on this fare.
9 people found this helpful
Caller in Detroit
Called reservations
Added a lap infant. The agent knew the rule and didn't transfer me.
4 people found this helpful
Caller in San Diego
Called cancellations
Asked for a refund after a three-hour schedule change on a nonrefundable fare. They called it within policy and offered a credit only.
13 people found this helpful
Caller in Portland
Called reservations
Asked about same-day standby. The honest answer was that the earlier flight was already full.
3 people found this helpful