Caller in Columbus
Called claims
Windshield claim. They booked a shop nearby and emailed the claim number while we were still talking.
- 9 min on hold
- Reached a person
- Resolved
8 people found this helpful
Insurance · United States
A U.S. insurer known for auto, home, and life coverage.
Callers waited about 10 min on average. Everyone reached a person, and 90% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
4.4
5 reviews
Caller in Columbus
Called claims
Windshield claim. They booked a shop nearby and emailed the claim number while we were still talking.
8 people found this helpful
Caller in Nashville
Called claims
A fender repair. The estimate was accepted, but the rental-car approval had to go to a second person. They called back the same afternoon.
5 people found this helpful
Caller in Boise
Called general inquiries
Requested proof of insurance. It was in my inbox before the call ended.
3 people found this helpful
Caller in Omaha
Called claims
A home claim for a leak. Photos were already on file. They explained the deductible without rushing.
6 people found this helpful
Caller in Raleigh
Called general inquiries
Added a driver. They were clear about the premium change before I agreed.
2 people found this helpful