Caller in Minneapolis
Called orders
A drive-up order was missing an item. They refunded it immediately and didn't ask me to come back to the store.
- 6 min on hold
- Reached a person
- Resolved
6 people found this helpful
Shopping · United States
A U.S. retailer of household essentials, apparel, and groceries.
Callers waited about 9 min on average. 4 in 5 reached a person, and 70% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
3.8
5 reviews
Caller in Minneapolis
Called orders
A drive-up order was missing an item. They refunded it immediately and didn't ask me to come back to the store.
6 people found this helpful
Caller in Chicago
Called general inquiries
A registry question. Transferred once, then solved. The second person already had the order pulled up.
3 people found this helpful
Caller in Denver
Called orders
A delivery showed as delivered and wasn't. They reshipped it, but the refund for the original took a second call.
7 people found this helpful
Caller in Phoenix
Called orders
Changed a pickup store. Done in one step.
2 people found this helpful
Caller in Tampa
Called general inquiries
The menu couldn't route me to a person about a card charge. I gave up and used the website instead.
8 people found this helpful