Banks · Canada
A Canadian personal and commercial bank, part of TD Bank Group.
Callers waited about 21 min on average. 4 in 5 reached a person, and 70% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
3.0
5 reviews
Caller in Mississauga
Called general inquiries
Called about a replacement debit card. A person picked up within a few minutes, confirmed the mailing address, and the card was ordered before the call ended.
4 people found this helpful
Caller in Ottawa
Called billing
Disputed a monthly fee. I reached someone, but they could only open a case. I hung up without knowing whether the fee would actually come off.
7 people found this helpful
Caller in Vancouver
Called fraud
A charge I didn't make. The hold music ran past forty minutes. Once a person answered they locked the card and reversed the charge, but the wait was the whole experience.
18 people found this helpful
Caller in Calgary
Called fraud
The automated menu looped twice and then the line disconnected. I never spoke to anyone, and the charge was still pending the next morning.
22 people found this helpful
Caller in Halifax
Called billing
Asked for a copy of a statement. Short wait, a clear answer, and the PDF arrived while I was still on the phone.
5 people found this helpful